In terms of your subscription, please note that all subscriptions within ProtonMail and ProtonVPN are automatically renewed each month, year or 2-years depending on the initial subscription renewal period that you have selected.

You can also find some troubleshooting tips for connectivity issues here. Our customer support team would be happy to help with addressing any issues you may be experiencing.

In terms of connection issues, these can largely depend on the configuration of the device and Internet connection on the user's side.

Sorry to hear about the negative experience you've had with our service. Please try our latest version of the app available on GitHub which improves reliability on restricted networks, to see if it helps: Follow these steps to install the latest version: - Navigate to Android settings → Apps → find Proton VPN in the list → select Storage → select Clear cache and Clear data - Uninstall the Proton VPN application that you are currently using - Download the APK file of our custom Android application through the following link: - Install the custom version and then test it out Once you've installed this app version, make sure to switch to the Stealth protocol (or WireGuard - TCP if Stealth doesn't work). It's on top of our priority list to actively keep fighting the censorship attempts by the Russian government. Hi! We are aware that the network restrictions of the Russian authorities and ISPs have recently increased.

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